Service Desk Support Specialist Job at Addison Group, Houston, TX

  • Addison Group
  • Houston, TX

Job Description

Salary Range: $37,000-$42,000

We are seeking a Service Desk Support Specialist to provide Tier 2 technical support across enterprise applications, end-user devices, and hybrid IT infrastructure. The ideal candidate will have strong troubleshooting skills, hands-on experience with Microsoft 365 and Active Directory, and the ability to resolve technical issues while delivering excellent customer service.

Key Responsibilities:

  • Provide Tier 2 support for Windows desktops, laptops, mobile devices, and enterprise applications.
  • Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
  • Manage user accounts, security groups, permissions, and authentication issues within Active Directory and Microsoft Entra ID.
  • Support VPN connectivity, MFA, remote access, and hybrid identity environments.
  • Assist with Windows Server, Azure services, system updates, and infrastructure troubleshooting.
  • Support employee onboarding, offboarding, and access management.
  • Document technical issues, identify recurring problems, and participate in an on-call rotation.

Qualifications:

  • 2–4 years of Tier 2 helpdesk, desktop support, or junior systems administration experience.
  • Strong experience with Microsoft 365, Active Directory, and Windows environments.
  • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
  • Experience with ticketing systems and technical documentation.
  • Strong communication, problem-solving, and customer service skills.
  • Experience with Microsoft Entra ID, Azure, Intune, PowerShell, or systems administration is a plus.

Job Tags

Contract work, Remote work

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