Job Description
Overview The Spa at Sunriver Resort is looking for a talented and professional Nail Technician to join our team. If you're passionate about delivering exceptional guest experiences in a relaxing and upscale environment, we'd love to hear from you. The Nail Technician is responsible for administering hand and foot treatments for guests. They will provide exceptional service to create an extraordinary guest experience. The Nail Technician will maintain the AAA Four Diamond standards.
The Nail Technician will always conduct themselves in manner which supports the Core Values of Sunriver Resort:Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities - Greets and welcomes guests upon arrival
- Provides information to guests and members about treatments and services and provides demonstrations if needed
- Performs various types of hand and foot treatments (manicures, pedicures, nail repairs, etc.)
- Maintains proficiency in all components of hand and foot treatments
- Promotes and sells spa products
- Prepares and maintains treatment areas (removing soiled linens, restocking, etc.)
- Maintains consistent spa inventory and orders supplies as needed
- Ensures the privacy of all guests, adhering to draping policies
- Follows all guidelines regarding proper sterilization
- Conducts pre-screening to determine any client contraindications, refers guests with medical issues to their physician
- Promotes home regimen program to clients
- Adheres to time length and treatment protocols
- Assists with the promotion of treatment services at member/guest orientations
- Maintains a strong knowledge of spa trends, especially focusing on hand and foot therapy
- Performs Spa Reservations Agent duties as required
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Resolves guest problems and is empowered to act in absence of manager
- Maintains records for all VIPs, special requests, etc.
- Attends appropriate resort and departmental meetings
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Always maintains a professional demeanor and attitude
Qualifications - High school diploma or equivalent
- At least one year previous experience in a similar setting preferred
- Valid Oregon cosmetology license to perform nail care required
- At least one year customer service experience required
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